The products are shipped from Europe and may take up to 10 days before you receive them (in general it should be 4 to 8 days). We are currently in the process of expanding our shipping network to the USA in order to serve our customers faster. WE CURRENTLY SHIP WORLDWIDE INCLUDING TO THE USA. PLEASE EXPECT EXTENDED DELIVERY TIME DUE TO COVID-19.
If you have any questions related to shipping or to your order, please contact us at the following email address: helpdesk@olivafix.com.
Our product prices are in Euros/Dollars/Pounds and comprises taxes (VAT and other taxes are applicable), except for stated and excluded processes and shipping charges. In case of parcel dispatching to countries other than France/Monaco, the customer is responsible for all import related taxes that includes customs duty, as applicable in their state/country. They will be at your expense both in terms of declarations and payments to the competent authorities and bodies of your country. It would be better for you to check these aspects with your local authorities.
Please note that we do not SHIP over the weekend. However your order will be processed immediately during the next 24h.
In case of deliveries by post or transporter the company Dental Care Products cannot hold the responsibility of this delay because of the customer unavailability. In accordance with legal provisions in case of delivery delay the customer will be granted the right of cancelling his order under the terms and conditions provided by the Consumer Code of Monaco.
Dental Care Products cannot be held liable for damages resulting from improper use of the purchased product and not liable for any inconvenience or damage inherent to the use of the Internet, including a break in service, external intrusion or the presence of computer viruses.
What to do if I have not received my order?
If for some reason you do not receive your order, contact us immediately at the following email address: helpdesk@olivafix.com